The Allianz Motor Unit is a dedicated team managing all motor-related matters for both Retail and Commercial segments, ensuring consistent and efficient support for intermediaries. Serving as your single point of contact, the Motor Unit handles all motor insurance enquiries and services.

The Motor Unit can assist you with:

1. Chasers and follow-ups
2. Claims enquiries
3. Cover note issuance
4. Endorsements and fleet placements
5. Quotations and NCD checks
6. Renewal adjustments
7. General and WhatsApp enquiries
8. Authority discount validation

Email: [email protected]

Manual motor placements for Retail Motor and Individual Commercial Motor policies must be submitted using the Motor Proposal Form. This updated form captures key details upfront to reduce errors and speed up processing.

For New Business Requests, please attach the following documents:

• Proposal Form Quotation Slip / Manual Pricer
• Log Card
• Cover Note (if applicable)
• Credit Card Form / Payment Proof (if applicable)

For Renewal Requests, please attach the following documents:

• Renewal notice
• Credit Card Form / Payment Proof (if applicable)
• LOA (if applicable - LOA can be found below) 

The Letter of Appointment allows a customer to formally appoint an intermediary to represent them for a specific quotation or policy. Click below to download the letter of appointment. Kindly email this document to [email protected]

For any manual quotation requests, please fill out the form below and email it to [email protected]

Please find the policy wording and product factsheet for Allianz Motor Protect and Allianz Electric Motor Protect here.

Authorised Workshops / Accident Reporting Centres

1. Backdated Inception Dates
Always enter the later inception date. Quotes will be discarded once the inception date has passed.

2. Referral Cases
Referral cases are automatically sent for underwriter review. Once reviewed, they will return to your page. Please note the Quotation Number for retrieval.
Referral required for:

• YIED (<22 years old, >75 years old, or <2 years driving experience)
• Vehicles over 15 years old
• Certain makes/models (e.g., BMW Alpina, Porsche, HPV)
• Buses
• Vehicles over 5 tonnes

3. Finance Company
If “Nil” is not available, select any option and pass for endorsement later.

4. Electric Vehicles
Private Motor Electric Vehicles can be quoted online via the Allianz Electric Motor Protect journey.

5. Quotation Validity
The portal issues quotation slips for 1 full year only. Premiums for extended policies (up to 18 months) are available upon request.

6. Shortened Period of Insurance (POI)
For POI shorter than 12 months, submit a request via email to [email protected] for the premium (minimum 9 months coverage).

Allianz Commercial Motor Insurance – Choose coverage that includes third-party liability, vehicle damage, and theft protection for both fleet and non-fleet vehicles.

Allianz Commercial Edge (ACE) is a modular product individually tailored to your unique needs.

Conditions apply to both ACE and ACE Plus

• Minimum premium $750 before GST
• Compulsory Section 1 and NO Standalone WIC
• Companies and set-ups < 3 years, not applicable

For quotation request, please send to your respective BDM. 

We offer simple, comprehensive, and fuss-free business insurance to small-to-medium sized enterprises.

Please find the factsheet for this below. 

Allianz Commercial Motor Insurance – Choose coverage that includes third-party liability, vehicle damage, and theft protection for both fleet and non-fleet vehicles.

For assistance with motor claims, please complete the form below and email it to [email protected].

Cusotmers can also call us at +65 6222 1919 (press 1, then 1 for tow truck assistance).

If you need a courtesy car, call the number above to contact the 24/7 road side assitance team, and they will arrange it for you.

Customer Service & Claims Enquiries
 +65 6222 1919
 Monday – Friday, 09:00 – 17:00 (SGT)
[email protected]

24-Hour Emergency Assistance (During Your Trip)
 +65 6995 1111

Submit your travel claim quickly and securely. Submit your travel claim now via our online claims portal

For Work Injury Compensation Insurance claims, please reach out to our Claims team at  [email protected].

To be submitted within 10-days from the day incident report is filed:-

a)       The employee’s payslips for the 12-months prior to the date of accident (if medical leave or light duty is given);

b)      Work Permit (for non-Singaporeans)

To be submitted once available:-

a)       Completed Work Injury Claim Form;

b)      Original medical bills/invoices, original medical certificates;

c)       Copy of Inpatient Discharge Summary in case of a hospital admission;

d)      Copy of the company’s Incident/Investigation Report (if the accident happens at project site, please obtain the Incident report lodged by Main-con);

e)      Copy of the Contract Agreement for cases involving contract works;

f)        Copy of the Death Certificate/Autopsy/Coronary Report (in case of a death);

g)       Copy of the police report/investigation result in case of a road accident;

h)      Other supporting documents which may be relevant.

Please prepare the following documents to submit your group personal accident insurance claim:

a)       Claim form;

b)      Medical bills/invoices;

c)       Copy of Inpatient Discharge Summary in case of a hospital admission;

d)      A&E summary or Doctor memo.

To streamline your liability insurance claim, please gather the following detailed information and documents before submission:

1.       Name and full contact particulars of third-party property owner and/or injured party;

2.       Name of Claimant (claimant maybe the aggrieved party’s representative);

3.       In cases where Personal Injury has been alleged, provide nature and extent of allegations, where possible;

4.       Provide a detailed written report giving all circumstances surrounding the event leading to the claim specifically detailing the following:

a)       Place and date of loss;

b)      When first notification of loss was received;

c)       How did you become aware of the loss, i.e. in writing or verbal;

d)      What type of loss is involved? Parties to the loss, if applicable?

e)      If you are aware, describe the exact cause of loss. Is there any contributory negligence, i.e., did something or someone else contribute to the accident. Where possible, preserve the cause of accident for evidence.

5.       In cases involving goods or products liability:

a)       Identify the locations of goods or products;

b)       Identify the Manufacturer and/or Supplier of the Products/Goods;

c)        Identify the Distributor responsible for the distribution of the said Goods/Products. Provide a copy of any contract with the Distributor  applicable at the time of loss;

d)       Preserve the goods or products for possible failure analysis.

6.       Submit all correspondence, contract documents, newspaper articles, police enquiries and reports, in addition to the claim form which insurers will also submit for your completion.

7.       Specific documentation is likely to be required depending on the specific circumstances of the incident and type of claim.

Where a claim has been made, the following information and documents are required.

Section A. Information Required

1.     Date of claim, or, where a writ has been served:-

(a)    Date of filing of writ;

(b)    Date of service of writ;

(c) (i)  Whether any claim or demand was made prior to the writ; and

(c) (ii)   If so, the date(s) of the prior claim or demand.

2.    Date when the alleged event or incident occurred

3.    Date of discovery

4.     Identity of party making the claim

5.     Identity of claimant’s lawyers, if any

6.     Identity of Insured Person(s) against whom claim is made:-

(a)   Name of Insured Person

(b)    Position held when the alleged event or incident occurred.

7.     Identity of Law Firm and Defence Counsel on record appointed by Insured Person, if any

8.     Details as to the hourly rates of Defence Counsel.

9.      Relationship of claimant to the Insured Organisation and / or Insured Person

10.    Description of the claim including a description of the allegations made by claimant.

11.    Potential damage:-

(a)      Actual amount claimed; or

(b)      If not quantified, estimated quantum of loss, if any

12.      Any other relevant information.

Section B. Documents required

1.       Copy of letter of claim and/or letter of demand (e.g., letter from claimant making the allegations and/or claim), if any

2.       Copy of all court documents to date (if any), including:-

3.       Writ of Summons

4.       Statement of Claim

5.       Counter-claim

6.       Defences

7.       Replies

8.       Affidavits (including all attachments thereto),

9.       Copy of all relevant contract(s) and/or agreement(s) between the parties, if any;

10.     Copy of the Human Resource File on the Plaintiff,

11.     Copy of all relevant correspondence between the parties, if any (e.g. emails, internal memo(s), letter(s), minute(s) or record(s) of meeting(s))

12.     Copy of internal investigation report (including all attachments thereto), if any

13.     Copy of all domestic enquiry reports (including all attachments thereto), if any

14.     Copy of curriculum vitae of Defence Counsel appointed by Insured Organisation and / or Insured Person

15.     Copy of legal opinion, if any, rendered by Defence Counsel in respect of the matter

16.     Any other relevant document, if any (for example, police reports).

Please ensure you have the following documents ready to submit your marine cargo claim efficiently:

a)       Original negotiable ocean bill of lading, or copy of the air waybill and/or inland railway or trucker’s bill of lading

b)      Commercial Invoice or document supporting the value of the entire shipment.

c)       Delivery receipt or bill of lading with exceptions – notation for shortage and damage claims. 

d)      Inland freight bills.

e)      Packing list/slip (documents needed for non- delivery / shortage shipment losses).

f)        Dock receipts ( usually requested for ocean transport shipments with connecting conveyances).

g)       Copy of written claim notice issued and sent to the transportation carrier.

h)      Itemized statement of claim with supporting repair/replacement cost Invoices.

i)        Photographs of damaged shipment, only if taken on the day of delivery.

j)        The transportation carrier’s inspection report, only if they conducted an inspection and left you a copy.

k)       Written confirmation of shipment non- delivery or shipment tracer results from transportation carrier.