Allianz Insurance Singapore Pte. Ltd. is part of the Allianz Group, a global financial services provider with services predominantly in the insurance and asset management business, headquartered in Munich, Germany, first established more than 130 years ago.
The Singapore company was granted a composite license by the Monetary Authority of Singapore (“MAS”) on 08 June 2020. The registered office is at 79 Robinson Road, #09-01, Singapore 068897.
Allianz Insurance Singapore offers both personal and corporate insurance solutions to serve the local retail, SME and mid-corp markets via various channels including agents, brokers, bancassurance, digital sales, financial advisers, and partnerships.
Driven by integrity and customer-focus as core values – Allianz Insurance Singapore is committed to do what we say, and deliver relevant product solutions to meet with clients’ needs. We will communicate in simple language, make processes easier, hassle-free for both our clients and partners.
We offer personal lines of product solutions including Motor, Home Content, Cancer, Personal Accident and Hospital Income; and Commercial product solutions include Property, Engineering, Casualty, Commercial Motor, Marine Cargo, Work Injury Compensation insurance and Group Personal Accident Insurance.
The Company is committed to maintaining high standards of corporate governance and develops its corporate governance practices in accordance with the requirements set out in the regulations issued by the MAS and aligned with the Group’s governance structure.
The Company’s Board of Directors (“the Board”) provides strategic direction to the Company, leads the senior management team in achieving its business objectives and ensures that obligations to shareholders, policyholders and stakeholders are met. The Board is responsible for reviewing and approving the business strategy, ensuring financial integrity of the Company is preserved, providing oversight in risk management policies and determining executive officers’ remuneration. In addition, the Board ensures that the Company adopts the Group’s core values and proper standards so as to operate with integrity and comply with relevant rules and regulations. The Board meets at least 4 times a year.
Quantitative and qualitative information about its enterprise risk management framework including its asset-liability management (“ALM”) for its entire business and, where appropriate, at a segmented level as appropriate to the business of the insurer.
Disclose the methodology and key assumptions employed in the measurement of assets and liabilities for ALM purposes, and any capital or provisions held as a consequence of a mismatch between assets and liabilities
Risk Management is a core competency and a focus within Allianz, being practiced throughout the organisation across all lines of defence.
The Company’s Enterprise Risk Management consists of:
- Risk Governance: which outlines the hierarchy of decision-making and responsibilities;
- Risk Frameworks: which cover the breadth and depth of our risk management scope;
- Risk Processes: which articulate specific key processes and controls that we practice.
The Company employs the three lines of defence model in risk governance:
- First-Line: business managers in their related undertakings; who have ownership, responsibility and accountability for directly assessing, controlling and mitigating risks.
- Second-Line: independent oversight functions including Risk, Legal & Compliance; which support the Board in defining risk and control frameworks and risk reporting frameworks upon which the business operates.
- Third-Line: Audit; which regularly performs independent reviews of the implementation and compliance of the risk governance principles and business standards, including an independent assessment on the effectiveness of the first- and second-lines of defence.
The primary goals of the risk management framework are:
- Promotion of a strong risk management culture, supported by a robust risk governance structure;
- Consistent application of the risk capital framework to protect our capital base and support effective capital management;
- Adoption and adherence to MAS’s risk requirements and Allianz’s policies and standards.
The risk management process is based on the following three pillars:
- Risk Strategy & Risk Appetite: Defines the risk appetite consistent with the Company’s business strategy, ensuring that risks and capital commitments are commensurately rewarded, and that delegated authorities are in line with its overall risk-bearing capacity and strategy.
- Risk Identification & Underwriting: Develop and maintain a robust system of risk identification and underwriting.
- Risk Reporting & Monitoring: Adopt Allianz Group’s comprehensive qualitative and quantitative risk monitoring and reporting framework, which provides management and shareholder with the transparency into the Company’s risk profile, and the ability to identify emerging issues and risks.
The diagram below provides an overview of the risk management process.
Asset-liability management practices are adopted to ensure the assets are managed with specific reference to the liability characteristics, and consideration to optimize the balance between the returns and risks expectations are within the risk appetite and capital resources of the Company.
For the financial year 2020, the company’s general insurance business was primarily property & casualty (P&C) insurance, which generally have shorter term liabilities and less exposure to interest rate risk. Our ALM approach focuses on maintaining a certain level of liquidity against liabilities to policy holders. The company’s investment decisions takes into account the liquidity needs of the claim liabilities in terms of investment duration and interest rate risk
The Company has to meet its liabilities as and when they fall due, notably from claims arising from its general insurance contracts. There is therefore a risk that the cash and cash equivalents held will not be sufficient to meet its liabilities when they become due. The nature of insurance business is that the requirements of funding cannot be predicted with absolute certainty as the theory of probability is applied on insurance contracts to ascertain the likely provision and the time period when such liabilities will be settled.
In the financial year under review, all of the Company’s investable assets are allocated to short term liquid deposits that are able to be withdrawn on demand on short notice and that the Company remains highly capitalised.
The company will continue to monitor this risk going forward especially in view of investing in longer term and higher yielding financial instruments.
Credit risk represents the exposure to the risk that any of the Company’s customers and business partners should fail to meet their contractual obligations (mainly relating to insurance and investment transactions).
The Company views the management of credit risk as a fundamental and critical part of operations and therefore adopts a very selective policy with regards to the choice of its customers and business partners. The Company has exposure to credit risk from insureds, brokers, cedants and reinsurers.
The receivables’ ageing, credit-worthiness of the business partners and security rating of its reinsurance partners where available will be reviewed regularly.
As the Company has only commence its Insurance operations in June 2020, the oldest receivables will only be less than 6 months old and there has been no indication of default of any counterparties, hence no allowances are set aside for non-recoverability due to defaults for this financial year.
The maximum exposure to credit risk is normally represented by the carrying amount of each financial asset in the balance sheet, although in the case of insurance receivables, it is a fairly common practice for accounts to be settled on a net basis. In such cases, the maximum exposure to credit risk is expected to be limited to the extent of the amount of financial assets that has not been fully offset by other financial liabilities with the same counterparty.
Similarly, on investment operations, the Company limits its credit risk exposure in respect of the portfolio of fixed deposits by investing only short-term deposits and with counterparties that have sound credit ratings. Cash and fixed deposits are spread across a number of banks and financial institutions which are regulated and have sound credit ratings.
Management does not expect any of its counterparties to fail to meet their obligations.
(i) Credit rating
The Company uses the following categories of internal credit risk rating for financial assets which are subject to expected credit losses under the 3-stage general approach. These four categories reflect the respective credit risk and how the loss provision is determined for each of those categories.
The Company’s business operations are not exposed to significant interest rate risk as all of its investable assets are in short term duration low yielding deposits and that most of its insurance liabilities are expected to be short term in nature and no discounting is allowed.
The Company will continue to monitor this risk going forward especially in view of investing in longer term and higher yielding financial instruments.
Quantitative and qualitative information on all its reasonably foreseeable and relevant material insurance risk exposures, and the management of such risk exposures, including:
- its objectives and policies, models and techniques for the management of insurance risk exposures and underwriting process controls;
- the nature, scale and complexity of risks arising from insurance contracts
- the use of reinsurance or other forms of risk transfer;
- an understanding of the interaction between capital adequacy and risk; and
- a description of risk concentrations;
Underwriting risk includes the risk of incurring higher claims costs than expected owing to the random nature of claims and their frequency and severity and the risk of change in legal or economic conditions or behavioural patterns affecting insurance pricing and conditions of insurance or reinsurance cover.
The Company seeks to minimise underwriting risk with a balanced mix and spread of business between classes of business, by observing underwriting guidelines and limits, prudent estimation of the claims provisions, and high standards in selection of reinsurers.
The Company’s underwriting strategy seeks diversity to ensure a balanced portfolio. The underwriting strategy is included in the strategic business plan that sets out the classes of business to be written and the industry sectors to which the Company is prepared to expose itself. The strategy is communicated down to individual underwriters through detailed underwriting guidelines and authorities that set out the limits that any one underwriter can write by line size, class of business and industry in order to enforce appropriate risk selection within the portfolio.
The Company seeks to diversify its exposure to the different types of insurance risk by providing a wide variety of product offerings for both retail and commercial customers. As the company is still in its infancy, the insurance portfolio has yet to stabilise and hence there may be some imbalance in the initial period especially towards Motor.
The Company manages this risk by continuing to diversify product offering and sales channel and to use reinsurance to mitigate current concentration risk.
The Company reinsures a portion of the risks it underwrites in order to limit its exposure to losses and protect capital resources. This is done through proportional and non-proportional reinsurance outward treaties with affiliated reinsurers. The costs and benefits associated with the reinsurance programme are reviewed periodically.
The concentration of insurance risk both before and after reinsurance by classes of business are summarised below:
Quantitative and qualitative information about the determination of technical provisions, including future cash flow assumptions, the rationale for the choice of discount rates, and a description of methodology used to determine technical provisions (e.g. risk adjustment methodology) which shall be presented in appropriate segments
To ensure objectivity as well as to comply with the requirements of the Singapore Insurance Legislation, the Company has appointed an independent actuary to assess the Company’s insurance liabilities on a quarterly basis.
The data used for determining the expected ultimate claims liabilities is collated internally relating to business underwritten by the Company. This is further supplemented by externally available information on industry statistics and trends. The actuarial estimates for outstanding claims reflect the best estimate of the likely future experience. An allowance is made for “pure IBNR” (late reported claims), “IBNER” (development of known claims and reopened claims), expected future claims inflation, and indirect claims administration expenses associated with claims runoff. An allowance for direct claims handling expenses as well as the Company’s indirect claims handling expenses incurred from the processing of the claims is included. A provision for adverse deviation (‘PAD’) as directed by the Monetary Authority of Singapore (‘MAS’), is included relating to the inherent uncertainty in the best estimate of claims and premium liabilities at a minimum 75% level of sufficiency at insurance fund level.
The valuation method used in estimating the best estimate ultimate claims cost for each accident year are based on the expected loss ratio (“ELR”) method.
Due to the lack of historical experience, the loss experience to date has been sparse and volatile and reliance on statistical analysis based only on the Company’s own claim experience is not reliable. Therefore, liability estimates are largely based on future expected amounts which rely on relevant benchmark loss ratios based on expected experience of the industry in Singapore.
The estimation of outstanding claims is inherently uncertain. This uncertainty can arise from the following sources:
- The range and quality of available data which any data shortcomings will increase uncertainty;
- Deciding which model to use;
- Involving judgement as the management is preparing advice on future events which have not yet occurred, hence, ultimately, we have to make a judgement based on the analyses and this judgement necessarily contains an element of subjectivity; and
- Even if the model and parameters can be estimated with precision, it will not be possible to predict outstanding claims with the same precision because of the random component in future experience.
The Company is covered by a variety of proportional and non-proportional reinsurance programs with sufficient retentions for managing risks.
Anticipated reinsurance recoveries are disclosed separately as assets. In our analysis. The recoveries from the quota share and surplus programme has been allowed for reserving purposes and have assumed that there will be no recoveries from excess of loss programmes as the projected losses are not expected to breach the retentions.
Estimates and judgements are continually evaluated and based on historical experience and other factors, including expectation of future events that are believed to be reasonable under the current circumstances. However, future claims experience might deviate, possibly materially from the future external events. The methods used, and the estimates made, are reviewed regularly.
The assumption that has the greatest effect on the determination of the outstanding claims liabilities is the expected loss ratio. The impact of a +10% and -10% multiplicative change in the assume loss ratio will result in +10.5% and –10.5% change in the Claims Liabilities respectively, or an estimated change in underwriting margin and equity by approximately -SGD 55,208 and +SGD 55,208 respectively.
As mentioned above, provision for outstanding claims also includes a provision for adverse deviation which will provide a 75% probability of adequacy for the claims provision. The impact of a +10% and -10% multiplicative change in the PAD will result in +1.1% and -1.1% change in the Claims Liabilities respectively, or an estimated change in underwriting margin and equity by approximately -SGD 6,034 and +SGD 6,034 respectively. The PAD factor differs by classes of business and is provided below:
The assumption that has the greatest effect on the determination of the premium liabilities is the expected loss ratio. The impact of a +10% and -10% multiplicative change in the assume loss ratio will result in +8.3% and -8.3% change in the premium liabilities respectively, or an estimated change in underwriting margin and equity by approximately -SGD 387,188 and +SGD 387,188 respectively.
As mentioned above, provision for premium liabilities also includes a provision for adverse deviation which will provide a 75% probability of adequacy for the provision. The impact of a +10% and -10% multiplicative change in the PAD will result in +1.4% and -1.4% change in the premium liabilities respectively, or an estimated change in underwriting margin and equity by approximately -SGD 66,041 and +SGD 66,041 respectively. The PAD factor differs by classes of business and is provided below:
Quantitative and qualitative information about capital adequacy to enable the reader to evaluate the licensed insurer’s objectives, policies and processes for managing capital and to assess its capital adequacy. The licensed insurer shall disclose its generic solvency requirements as imposed by legislation or otherwise directed by the Authority, the capital available to cover regulatory capital requirements, and information on any internal model used to determine capital resources and requirements;
The Company’s policy is to maintain a strong capital base so as to maintain customer and market confidence and to sustain future development of its business. The Company has no borrowings or contingent liabilities as at 31 December 2020
All insurers that carry on insurance business in Singapore are registered with the Monetary Authorities of Singapore (MAS) and are subject to the prudential standards which set out the basis for calculating the fund solvency requirements (FSR) and capital adequacy requirement (CAR) which is a minimal level of capital that must be held to meet policyholders’ obligations. The FSR and CAR apply a risk-based approach to capital adequacy and are determined to be the sum of the aggregate of the total risk requirement of all insurance funds established and maintained by the insurer under the Insurance Act.
The Company targets to hold FSR of 200% for each fund and 200% of CAR. As at 31 December 2020, the CAR was 626%, there were no breaches of externally imposed capital requirements
Quantitative and qualitative information about its financial instruments and other investments by class, including:
- investment objectives;
- policies and processes;
- values, assumptions and methods used for general purpose financial reporting and solvency purposes, as well as an explanation of the differences (where applicable); and
- information concerning the level of sensitivity to market variables associated with the disclosed amounts;
The Company’s investment objective is to achieve an adequate investment return to satisfy future liabilities, optimize the returns/risks characteristics of the investment assets, and ensuring there is adequate liquidity with the emphasis on capital preservation, whilst maintaining compliance, at all time, with the regulatory requirement of MAS and Allianz Group.
The Company’s investment policy provides the principles and sets out the scope, responsibilities and requirements in the management of investments, ensuring that the interests of policyholders and shareholders are not compromised. As a licensed insurer, the Board exercises its oversight on all investment activities of the Company, through its Investment Committee, that meets regularly to ensure that investments are prudently managed. Strategic asset allocation (SAA) for each insurance fund focuses on asset liability management, and various asset classes are assessed for their potential to create value with medium to long term horizon, while taking into consideration the Company’s risk appetite. This is reviewed periodically to ensure its relevance to evolving market conditions and new developments in the Company.
For the financial year 2020, the company do not have any investment in financial assets. The cash and cash equivalents held at the end of the financial year is detailed below.
Cash and cash equivalents
The fair value of a financial instrument is the amount at which the instrument could be exchanged or settled between knowledgeable willing parties in an arm’s length transaction, other than in a forced or liquidation sale.
Financial instruments whose carrying amount approximates fair value
The Company has determined that the carrying amounts of financial instruments based on their notional amounts, reasonably approximate their fair values because are mostly short term in nature or are repriced frequently.
Quantitative and qualitative information on financial performance in total and at a segmented level, including quantitative source of earnings analysis, claims statistics (including claims development), pricing adequacy, information on returns on investment assets and components of such returns
The Company prepares its audited financial statements based on the Singapore Financial Reporting Standards. Information on the Company’s financial performance for the year ended 31 December 2020 will be available at The Accounting and Corporate Regulatory Authority’s (ACRA) website, (acra.gov.sg)
Additionally, the Company’s annual regulatory returns contains information on the Company’s financial performance segmented by insurance funds. The annual regulatory returns for the year ended 31 December 2020 will be available at The Monetary Authority of Singapore’s (MAS) website, (mas.gov.sg).