Click here to see our Claims Guide.

 

For a comprehensive list of our claims documents, click here.

 

To see the most up-to-date list of our Authorised Workshops, click here.

Claims Philosophy

We make every effort to provide you with a market leading claims service and  to make the claims experience as simple and transparent. By working closely with  our customers, agents and brokers we ensure that all parties connected with a  claim are kept well informed of developments at all stages, that the costs are  contained and claims settlements are fair and timely. We will treat our  customers fairly and consistently, as we would wish to be treated ourselves.

 

 

Our Claims Philosophy

 

Claims is considered to be the moment of truth in Allianz. Claims handling principles, like speed and transparency, support an efficient and effective  claims handling process. Our claims department focuses primarily on our clients'  interests, evident through the prompt and decisive settlement of claims cases brought to our attention.

 

 

Our Claims Team

 

Our Claims Team:

• Provides efficient, prompt and professional claims handling services to  claimants and intermediates.
• Administrates and processes claims in accordance with applicable law,  insurance contracts and fair practice.  
• Gives due and reasonable consideration to the requirements and needs of  claimants in the handling and processing of claims  

 

 

Our Claims Service

 

We provide:

 

• A professional claims team with the expertise required to provide you with:

-  Excellent customer service

-  High technical standards

-  The ability to ensure all aspects of a claim run smoothly

-  A unique reference number when a claim is notified to ensure future communications are maintained effectively    

• Proactive claims management
• Regular communication throughout the claims process including: 

-  Acknowledgements sent to your nominated contact on notification

-  Information throughout the claims process as developments occur, by phone,  email or post. 

 

  

Our Commitment

 

By working closely with our customers, agents and brokers we ensure that all  parties connected with a claim are kept well informed of developments at all  stages, that the costs are contained and claims settlements are fair and timely.  We will treat our customers fairly and consistently, as we would wish to be  treated ourselves.When our customers make a claim, we will:

    
• Ensure the customer is clear about the progress of the claimant at every  stage
• Be empathetic and understanding
• Act promptly and efficiently
• Ensure the customer understands the claim and any limiting policy terms and  conditions
• Explain the reasons for our decisions 

              

When our customers offer feedback, or express dissatisfaction, we will:    

• Listen to them carefully
• Respond quickly and effectively
• Learn from the feedback and use it to continually improve our service

        

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