Compliment Form

 

Feedback & Complaint Form

Making Feedback and Complaints to Allianz

Complaint is any form of dissatisfaction communicated to Allianz Insurance Company of Singapore. It is only by capturing all feedback and complaints that we can learn from our customers and take action to improve our services and operations to meet the key objectives of Customer Focus

 

We will escalate your feedbacks using the following process:-

 

Stage 1

 

• AICS will acknowledge receipt of your complaint within 3 working days.
• If more information is required, AICS will contact you within 7 working days from date of complaint.
• In the event that complaint takes longer to resolve, AICS will update you every 4 working days from last communication.

 

Stage 2

 

• In the event that complaint is not handled to satisfactory level, you can write to the Chief Executive Officer (CEO). AICS will respond to appeal within 14 working days.
  

 

Stage 3 - Insurance Disputes Resolution Scheme (FIDReC)

 

• Lastly, if you are still dissatisfied with the CEO's response, you may refer the matter to Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent institution dealing with the resolution of disputes between financial institutions and consumers.

To make a complaint, please click on the Feedback & Complaints Form above.

© Allianz Insurance Company of Singapore Pte Ltd